Right to Withdraw
Cancellation Policy Terms
Consumer refers to any natural person that enters into a legal transaction that largely cannot be said to be undertaken as part of their business or freelance activities.
You have the right to withdraw from this contract within 14 days without any stated reason. You may choose to cancel your order within fourteen days of the day on which you or persons named by you (but not persons who work for the shipping company) took possession of the goods.
To exercise your right to withdraw, you must contact us [Kreativ-Kreuz GmbH, Ahrstraße 20 in 26382 Wilhelmshaven, Telephone: +49 (0) 4421 – 209 49 80, E-Mail: team(at)adieu-shop.de, Fax: +49 (0) 4421 – 69 704 99] and provide a clear written statement (e.g. via letter, fax, or e-mail) declaring your intention to cancel your order. You may make use of the sample cancellation form provided, however this is not required.
Your right to cancellation remains intact provided that you send the information regarding your cancellation request before fourteen days have passed.
Exclusion of consumer’s right to withdraw from a contract OR when the goods are delivered in a single delivery OR in the event of several items that the consumer purchased in a single order and that were delivered separately from one another OR in the event that a single item was delivered in different pieces or stages
According to Section 312 g Paragraph 2 No. 1 BGB (German civil code), there is no right to withdraw from contracts for the supply of goods that are not pre-fabricated and the production of which is governed by an individual choice of or decision by the consumer, or that are clearly tailored to personal needs of the consumer.
This means that a consumer’s right to withdraw is excluded if a company has manufactured the item in accordance with customer specifications and if the company would be at an economic disadvantage if forced to accept return of the goods.
Exclusion of the right of withdrawal for consumers for contracts for the supply of digital content that is not contained in a tangible medium
There is no right to withdraw from contracts for supply of digital goods that are not pre-fabricated and the production of which is governed by an individual choice of or decision by the consumer, or that are clearly tailored to personal needs of the consumer. The right to withdrawal is invalid once we have begun the work of fulfilling the contract, once you have given your explicit permission to go ahead and have confirmed that you understand that your right to withdrawal is invalid once we have begun fulfilling the contract. Please note that we can refuse to enter into a contract unless you have provided said permission and confirmed said understanding.
Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from selection of a different type of delivery than the standard delivery offered by us), immediately and at the latest within fourteen days of the day on which you informed us that you were withdrawing from the contract. The money will be refunded via the same method that you used for the initial transaction, unless we have explicitly agreed to refund it via another method; we will never charge you fees for refund services. We have the right to refuse to provide a refund until you have returned the item to us or until you have proven that you have shipped the item back to us, whichever comes first. You must return the item, either in person or via a delivery service, immediately or at the latest within fourteen days of the day that you informed us of your withdrawal from this contract. The deadline is considered met if the item has been sent within the fourteen day period. You are responsible for any costs involved in returning the goods. You are only responsible for any loss of value to the item if this loss of value was caused by handling of the item not required to check its quality, characteristics, and function.
Sample Cancellation Form
(If you wish to cancel your contract, please fill in this form and return it to us.)
Fax: +49 (0) 4421 – 69 704 99
I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following items (*) / the provision of the following services (*)
Order date (*)
Date received (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only required for print messages)
(*) Delete as applicable.